Refund Policy

Thank you for your purchase. We truly value your business and strive to ensure that you are satisfied with your experience. However, if you are not completely happy with your purchase for any reason, you may be eligible to return it to us for a full refund. Please see the details of our refund policy below.

1: Refunds

• Refunds may take 1–7 working days to process. You will be notified by email once your refund has been processed.
• Refunds are limited to one per customer (e.g., multiple services or signups do not qualify).
• Refunds are not granted for accounts closed due to violations of our Terms of Service (TOS).
• Existing product upgrades or downgrades are non-refundable. The user will be responsible for such actions.
• Refunds are not available for domain registration, renewal, or transfer.
• Refunds are not applicable for purchases made from the credit balance.
• If you already own a product and order a new one, the refund policy will not apply to the new order.
• No refund will be provided if we determine there are no issues with your hosting plan on our side.
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• Refunds are not available for services suspended or terminated due to:
  • Email Marketing or Email Abuse
  • Misuse of our service
  • Inappropriate, illegal, or immoral activities
  • Account overuse
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2: Tax

• Taxes, transaction charges, and convenience fees are non-refundable.
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3: Refunds Applicable On

The following services are eligible for refunds under specific conditions:

• Shared/WordPress Hosting:
  • 1-Year Plan: Refund available within 7 days.
  • 1–6 Month Plans: Non-refundable.
• Reseller Hosting:
  • 1-Year Plan: Refund available within 7 days.
  • 1–6 Month Plans: Non-refundable.
• Master Reseller Hosting:
  • 1-Year Plan: Refund available within 7 days.
  • 1–6 Month Plans: Non-refundable.
• Alpha Reseller Hosting:
  • 1-Year Plan: Refund available within 7 days.
  • 1–6 Month Plans: Non-refundable.
• Non-Refundable Services:
  • Dedicated Servers
  • Cloud Hosting
  • VPS Hosting
  • Domains
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4: Refund Charges

Refund charges may apply as follows:

• For Russian Users: A 7% processing fee will be deducted from the refund.
• For PayPal Users: A 10% processing fee will be deducted from the refund.
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5: Questions

We are here to help! If you have any questions or need assistance regarding our refund policy, please contact our support team. We are committed to addressing your concerns promptly and effectively.